I’ve noticed something disturbing about the Ubuntu distribution. Mind you, Ubuntu is free software, so I don’t expect much from it. However, I find this behavior disturbing. I’d prefer if they simply didn’t pretend to offer support, rather than what they do do, which is waste everybody’s time.
Here’s an example, and here’s how it goes:
- User reports a bug. Often, user spends a lot of time actually looking into the problem, and provides dmesg dumps, lspci dumps, and so on.
- Ubuntu team responds that this still isn’t enough information, and requests increasingly obscure data
- User provides the data. In the meantime, several other people post to the same bug, reporting the same behavior, and provide their own, additional, data
- Ubuntu team recommends upgrading to some unsupported, alpha release, despite the fact that the bug was reported against an LTS (Long Term Support == “Stable”) release, and the alpha release page includes warnings about not using it in a production environment
- User is unwilling to upgrade to an unstable release
- Ubuntu team closes the bug as invalid due to “not enough information.”